I’m on the phone on hold listening to muzak and the much too frequent recorded interruption. It says “…all agents are currently helping other guest at this time. If you’ll hold one moment, the first available agent will assist you as soon as possible…”

Ugh. I have noticed the “currently / at this time” combination a lot lately. What is that all about? Could “currently” ever NOT be at this time???

Of course, then the recording says “…we will expedite your call in just a few moments…” And yet I have been on hold for fourteen minutes and counting.

Actually… I just hung up. My call must not be as important to them as their recording claimed or they would have answered it or, at least, given me something more enjoyable to listen to!