experience

Resumé of Jenna Gates

I have experience in several industries. I am currently working in healthcare IT support, but previously worked primarily in information technology for financial services. I am a highly organized team leader with strong interpersonal and technical skills. I’m particularly adept at understanding the needs of end users and translating those needs to the technical experts who make it happen.

Technical and Management Experience

I am currently an IT Specialist at a technology company providing complete IT and application support to medical practices. It’s a fun change for me; I love learning new things and this is my first exposure to the healthcare industry.

Previously, I was the Manager of Information Technology and Admin Services at a boutique M&A investment bank in midtown Manhattan. I was responsible for all administrative services, facilities, marketing materials, telecom and information technology. I reported directly to the CEO and managed employees, vendors, and the expectations of my internal clients.

Prior to that, I was an IT Project Manager at a global financial services firm, where I managed internal and external teams responsible for integrating packaged software and developing custom applications on a per project basis. During this time, I was also the liaison between the IT and Corporate Communications groups.

Additionally, I am on the Board of Directors of a 501(c)(3) non-profit organization working to rescue, foster and rehome purebred and mixed Shiba Inu dogs in NY, NJ, PA, and CT.

Web Development Experience

I started learning about web development – purely for fun – back in 1997. I soon leveraged my knack for organizing content and designing user interfaces into a jump from the investment banking publishing group to the IT department. There, I became the "user interface" for the Internet Services group and worked closely with users to write functional requirements for websites and web-based applications. I coordinated the efforts of the development and infrastructure team responsible for internal and external corporate websites.

From there, I moved to the project management team, but I continued planning and implementing websites for freelance clients whenever I had time. I’m not a hardcore developer, but I write HTML and CSS by hand and have a basic working knowledge of PHP and MySQL. I use my information architecture and navigation design experience to plan websites for my clients that make sense and will help them accomplish their goals.

The Obligatory Skills List

Expert: Microsoft Windows XP, Microsoft Office 2003 and 2007 (Microsoft Word, Excel, PowerPoint, Outlook), HTML, CSS, client-side JavaScript, information architecture for the web, navigation design, web usability

Familiar: Microsoft Server 2003 and 2008, Microsoft Exchange, Active Directory, Terminal Services Manager

Certifications: NextGen Certified Professional (EMR and EPM)

For a detailed copy of my resumé, contact me.